Get the answers you need about The Loop and The Loop+. From signing in to finding programs, we’re here to help every step of the way.
1. What is the difference between The Loop and The Loop+?
The Loop is Lung Health Foundation’s communication network that shares updates, newsletters, and information about programs, events, and opportunities.
The Loop+ is our interactive online community platform where members can access programs, support groups, wellness initiatives, advocacy opportunities, research engagement, live chats, and connect with the LHF team and others living with lung conditions.
2. How do I log into The Loop+?
You can log in to The Loop+ using the email address you registered with. Visit the login page and enter your credentials to access the community platform.
If you are having trouble logging in, please contact patientsupport@lunghealth.ca or call 1-888-344-LUNG (5864) for support.
3. How do I register for LHF programs and events?
Programs, events, support groups, and wellness initiatives can be accessed through The Loop+. Once registered, navigate to the “Gather and Grow” or “Research News and opportunities” spaces to view upcoming opportunities and registration details.
4. Where can I find the links for support groups and Coffee Chats?
Links for support groups, Coffee Chats, and other virtual events are shared directly within The Loop+ platform as well as in our monthly newsletter. Members can access event details and join links through the relevant community spaces or event posts.
5. What if I do not have internet access?
Support groups, Coffee Chats and webinars offer a phone call-in option so members can participate without internet access. Contact our team at patientsupport@lunghealth.ca or call 1-888-344-LUNG (5864) for available dial-in information for upcoming sessions
6. Why am I not receiving emails or newsletters?
If you are not receiving emails us:
If issues continue, contact our team at patientsupport@lunghealth.ca or call 1-888-344-LUNG (5864) and we can help verify your account information.
7. How do I connect with others who have similar lung conditions and experiences?
The Loop+ offers multiple ways to connect with others in a safe and supportive online community. Members can join virtual support groups and coffee chats, participate in live chats, and engage in discussion spaces designed for condition-specific conversations and shared experiences.
Within the platform, you can comment on posts, join wellness programs, and take part in peer support opportunities. Hosted on the Circle platform, The Loop+ also allows members to interact directly with one another through discussions, messaging, and chat features- all within a moderated, secure environment.
Register for Loop+ here.
8. I’m having trouble accessing The Loop+ and other LHF programs and services. What should I do?
If you’re experiencing difficulties accessing The Loop+ or any Lung Health Foundation (LHF) programs or services, we’re here to help. You can contact our Patient Support Line at patientsupport@lunghealth.ca or call 1-888-344-LUNG (5864), where a member of our team can provide guidance and assist you with any technical or access-related issues.
We understand that navigating online platforms can sometimes be challenging, and we’re happy to support you every step of the way.
9. How do I book a CRE appointment?
To book an appointment with a Certified Respiratory Educator (CRE), please contact Patient Support at patientsupport@lunghealth.ca or call 1-888-344-LUNG (5864). The team will coordinate your request and schedule the appointment with a CRE.
Members on The Loop+ can also ask general respiratory health questions within the “Ask the Expert” space, where CREs and other lung health experts will provide educational information and support.
10. What programs and opportunities do Lung Health Foundation offer for people with lived experience?
Lung Health Foundation offers a variety of programs, services, and engagement opportunities for individuals living with or affected by lung conditions.
